Terms and Conditions

Last Updated: June 13, 2025

1. Introduction and General Information

1.1 nebula.casino (referred to as the "Website," "Operator," "Company," or "We").
1.2 The Company operates under a valid license.
1.3 These Terms and Conditions govern your use of the games or betting software provided via the Website.
1.4 By accessing or using the Website, you agree to abide by these Terms.
1.5 You should review the Terms thoroughly. If you disagree, you must refrain from using the Website.
1.6 We reserve the right to update these Terms periodically.
1.7 Specific game rules and software conditions are incorporated into these Terms by reference.

2. License and Intellectual Property

2.1 These Terms grant you a limited license to use the Website for personal purposes.
2.2 All intellectual property rights are owned by the Company or its licensors.
2.3 The Company retains all rights not explicitly granted to you.
2.4 All implied rights are reserved.

3. Your Account

3.1 Legal Requirements:
3.1.1 You must be at least 18 years old.
3.1.2 Users from certain jurisdictions are not permitted to register.
3.2 Account Registration:
3.2.1 Registration requires accurate personal information.
3.2.2 You must use your legal name.
3.2.3 Keep your login credentials secure.
3.2.4 Employees and affiliates are prohibited from registering.
3.2.5 Accounts cannot be transferred or sold.
3.3 Account Issues:
3.3.1 Protect your credentials.
3.3.2 Report any suspicion of unauthorized access.
3.3.3 We may cancel or void bets under certain conditions.
3.3.4 We reserve the right to close duplicate accounts.
3.3.5 Two-factor authentication may be offered.

4. Deposits

4.1 You must deposit your own legally obtained funds.
4.2 Supported currencies depend on your location.
4.3 The Company is not a bank and does not offer interest.
4.4 All transactions occur in your selected currency.
4.5 We may set deposit limits.
4.6 Funds appear in your Account once processing is complete.
4.7 Only use personal payment methods.
4.8 Mistakenly credited funds must be reported immediately.
4.9 Deposits must be made for gameplay only.
4.10 Notify us of any changes in payment details.
4.11 Chargebacks or reversals are prohibited.
4.12 We are not responsible for currency fluctuations.
4.13 Deposits may be processed by third-party providers.
4.14 For cryptocurrency, always use updated wallet addresses.

5. Bets

5.1 You can only place bets using available funds.
5.2 Insufficient balance prevents betting.
5.3 You may not bet beyond established limits.
5.4 We are not responsible for losses due to misunderstanding.
5.5 You accept full responsibility for gambling losses.
5.6 Winnings may be used for further betting or withdrawn.
5.7 Maximum daily winnings are capped at €100,000.

6. Withdrawals

6.1 KYC documents may be required for first withdrawal.
6.2 Withdrawal limits may change without notice.
6.3 All wagering conditions must be met.
6.4 Bonus funds cannot be withdrawn.
6.5 Withdrawals may be denied if total bets are less than last deposit.
6.6 Withdrawals take up to 3 banking days.
6.7 You can't withdraw more than your balance.
6.8 Canceling a withdrawal returns funds to your account.
6.10 No refunds for gameplay.
6.11 One pending withdrawal per payment method.
6.12 Mistakenly credited funds must be returned.
6.13 Minimum withdrawal: €100. Daily limit: €1,000. Weekly limit: €2,000.
6.14 All games consume funds instantly.

7. Bonuses

7.1 Bonuses have specific terms.
7.2 Forfeited bonuses can't be reactivated.
7.3 Bonuses may be removed from inactive accounts.
7.4 You may need to wager part of your deposit first.
7.5 Early withdrawals may forfeit bonus and winnings.
7.6 Bonuses can't be used on certain games.
7.7 Winnings are based on official results.
7.8 Free bonuses have a max withdrawal of €100 or 2x the bonus.
7.9 Only one bonus active at a time.
7.10 Bonus winnings are capped at 10x the bonus amount.

8. KYC (Know Your Customer)

8.1-8.4 We verify identities using three levels: SDD, CDD, and EDD.
8.5-8.6 KYC is required for deposits over €2,000 or suspicious activity.
Required documents:

ID
Selfie with ID
Address proof
Payment method

9. Abuse and Prohibited Practices

Strictly prohibited actions include:

Providing false details or IDs
Using someone else's payment/account info
Fraud, collusion, hacking, or exploiting bugs
Multi-accounting or bonus abuse
Playing underage
Chargebacks
Any illegal or suspicious behavior

10. Software Errors

10.1-10.3 Errors in software or odds may void bets.
10.4 We're not liable for technical issues or downtime.

11. Liability

11.1-11.3 You use the site at your own risk.
11.4 We can void bets in case of obvious errors.
11.5 You agree to hold us harmless for any losses.
11.6 We're not liable for force majeure events.
11.7 Maximum liability is €500 or wager amount.

12. Responsible Gambling

12.1 Self-exclusion is available through support.
12.2 Gambling should be for entertainment only.
12.3 Set and adhere to a gambling budget.
12.4 Don't chase losses.
12.5 Monitor your gambling time.

13. Privacy Policy

13.1-13.2 We handle personal information according to this policy.
13.3 Information collected includes:

Name
Email address
Submitted preferences
Date of birth
Country of citizenship
Physical address
Identification number
Government-issued ID
Location data
Device information
IP address

13.4-13.5 Collection methods and purposes are clearly defined.
13.6-13.8 Data usage and consent terms.
13.9-13.11 Data retention and deletion policies.

14. Communication

14.1 Contact via support form or email.
14.2 Official communications through website or email.
14.3 All communications must be in English.
14.4 Promotional emails can be opted out.

15. Complaints

15.1 Contact support team first.
15.2 Interactions may be recorded.
15.3 Resolution timeframe: 2-8 weeks.
15.4 Dispute reporting deadlines.
15.5-15.12 Complaint process and handling.

16. External Links

16.1 Third-party links are for convenience only.
16.2 We don't guarantee external content accuracy.

17. Game Issues

17.1 Criminal activity will result in account closure.
17.2 Collusion and cheating are strictly prohibited.
17.3 Fraudulent activity will be reported to authorities.

18. Other Rules

18.1 Governing Law: The Autonomous Island of Anjouan.
18.2 English version is official.
18.3 This is the complete agreement.
18.4 No partnership implied.
18.5 Invalid parts don't affect the rest.
18.6 Rights may be transferred by us.
18.7 No waiver of rights.

© 2025 NebulaCasino is operated by Incorplay Limited under Anjouan license ALSI-152312007-F13 issued to Incorplay Limited, a limited company with its registered office at Hamchaku, Mutsamudu, Autonomes Island of Anjouan Union of Comoros, with company number 15600.

Rules

AML policy Dispute resolution Fairness & RNG testing methods KYC Policy Responsible gaming and self-exclusion Terms and conditions Privacy policies Refund policy

Gambling can be addictive. Play responsibly.

More info

Where to get help: [email protected]