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Terms and Conditions

Last Updated: June 13, 2025

1. Introduction and General Information

  • 1.1 nebula.casino (referred to as the "Website," "Operator," "Company," or "We").
  • 1.2 The Company operates under a valid license.
  • 1.3 These Terms and Conditions govern your use of the games or betting software provided via the Website.
  • 1.4 By accessing or using the Website, you agree to abide by these Terms.
  • 1.5 You should review the Terms thoroughly. If you disagree, you must refrain from using the Website.
  • 1.6 We reserve the right to update these Terms periodically.
  • 1.7 Specific game rules and software conditions are incorporated into these Terms by reference.

2. License and Intellectual Property

  • 2.1 These Terms grant you a limited license to use the Website for personal purposes.
  • 2.2 All intellectual property rights are owned by the Company or its licensors.
  • 2.3 The Company retains all rights not explicitly granted to you.
  • 2.4 All implied rights are reserved.

3. Your Account

  • 3.1 Legal Requirements:
  • 3.1.1 You must be at least 18 years old.
  • 3.1.2 Users from certain jurisdictions are not permitted to register.
  • 3.2 Account Registration:
  • 3.2.1 Registration requires accurate personal information.
  • 3.2.2 You must use your legal name.
  • 3.2.3 Keep your login credentials secure.
  • 3.2.4 Employees and affiliates are prohibited from registering.
  • 3.2.5 Accounts cannot be transferred or sold.
  • 3.3 Account Issues:
  • 3.3.1 Protect your credentials.
  • 3.3.2 Report any suspicion of unauthorized access.
  • 3.3.3 We may cancel or void bets under certain conditions.
  • 3.3.4 We reserve the right to close duplicate accounts.
  • 3.3.5 Two-factor authentication may be offered.

4. Deposits

  • 4.1 You must deposit your own legally obtained funds.
  • 4.2 Supported currencies depend on your location.
  • 4.3 The Company is not a bank and does not offer interest.
  • 4.4 All transactions occur in your selected currency.
  • 4.5 We may set deposit limits.
  • 4.6 Funds appear in your Account once processing is complete.
  • 4.7 Only use personal payment methods.
  • 4.8 Mistakenly credited funds must be reported immediately.
  • 4.9 Deposits must be made for gameplay only.
  • 4.10 Notify us of any changes in payment details.
  • 4.11 Chargebacks or reversals are prohibited.
  • 4.12 We are not responsible for currency fluctuations.
  • 4.13 Deposits may be processed by third-party providers.
  • 4.14 For cryptocurrency, always use updated wallet addresses.

5. Bets

  • 5.1 You can only place bets using available funds.
  • 5.2 Insufficient balance prevents betting.
  • 5.3 You may not bet beyond established limits.
  • 5.4 We are not responsible for losses due to misunderstanding.
  • 5.5 You accept full responsibility for gambling losses.
  • 5.6 Winnings may be used for further betting or withdrawn.
  • 5.7 Maximum daily winnings are capped at €100,000.

6. Withdrawals

  • 6.1 KYC documents may be required for first withdrawal.
  • 6.2 Withdrawal limits may change without notice.
  • 6.3 All wagering conditions must be met.
  • 6.4 Bonus funds cannot be withdrawn.
  • 6.5 Withdrawals may be denied if total bets are less than last deposit.
  • 6.6 Withdrawals take up to 3 banking days.
  • 6.7 You can't withdraw more than your balance.
  • 6.8 Canceling a withdrawal returns funds to your account.
  • 6.10 No refunds for gameplay.
  • 6.11 One pending withdrawal per payment method.
  • 6.12 Mistakenly credited funds must be returned.
  • 6.13 Minimum withdrawal: €100. Daily limit: €1,000. Weekly limit: €2,000.
  • 6.14 All games consume funds instantly.

7. Bonuses

  • 7.1 Bonuses have specific terms.
  • 7.2 Forfeited bonuses can't be reactivated.
  • 7.3 Bonuses may be removed from inactive accounts.
  • 7.4 You may need to wager part of your deposit first.
  • 7.5 Early withdrawals may forfeit bonus and winnings.
  • 7.6 Bonuses can't be used on certain games.
  • 7.7 Winnings are based on official results.
  • 7.8 Free bonuses have a max withdrawal of €100 or 2x the bonus.
  • 7.9 Only one bonus active at a time.
  • 7.10 Bonus winnings are capped at 10x the bonus amount.

8. KYC (Know Your Customer)

  • 8.1-8.4 We verify identities using three levels: SDD, CDD, and EDD.
  • 8.5-8.6 KYC is required for deposits over €2,000 or suspicious activity.
  • Required documents:
    • ID
    • Selfie with ID
    • Address proof
    • Payment method

9. Abuse and Prohibited Practices

  • Strictly prohibited actions include:
    • Providing false details or IDs
    • Using someone else's payment/account info
    • Fraud, collusion, hacking, or exploiting bugs
    • Multi-accounting or bonus abuse
    • Playing underage
    • Chargebacks
    • Any illegal or suspicious behavior

10. Software Errors

  • 10.1-10.3 Errors in software or odds may void bets.
  • 10.4 We're not liable for technical issues or downtime.

11. Liability

  • 11.1-11.3 You use the site at your own risk.
  • 11.4 We can void bets in case of obvious errors.
  • 11.5 You agree to hold us harmless for any losses.
  • 11.6 We're not liable for force majeure events.
  • 11.7 Maximum liability is €500 or wager amount.

12. Responsible Gambling

  • 12.1 Self-exclusion is available through support.
  • 12.2 Gambling should be for entertainment only.
  • 12.3 Set and adhere to a gambling budget.
  • 12.4 Don't chase losses.
  • 12.5 Monitor your gambling time.

13. Privacy Policy

  • 13.1-13.2 We handle personal information according to this policy.
  • 13.3 Information collected includes:
    • Name
    • Email address
    • Submitted preferences
    • Date of birth
    • Country of citizenship
    • Physical address
    • Identification number
    • Government-issued ID
    • Location data
    • Device information
    • IP address
  • 13.4-13.5 Collection methods and purposes are clearly defined.
  • 13.6-13.8 Data usage and consent terms.
  • 13.9-13.11 Data retention and deletion policies.

14. Communication

  • 14.1 Contact via support form or email.
  • 14.2 Official communications through website or email.
  • 14.3 All communications must be in English.
  • 14.4 Promotional emails can be opted out.

15. Complaints

  • 15.1 Contact support team first.
  • 15.2 Interactions may be recorded.
  • 15.3 Resolution timeframe: 2-8 weeks.
  • 15.4 Dispute reporting deadlines.
  • 15.5-15.12 Complaint process and handling.

16. External Links

  • 16.1 Third-party links are for convenience only.
  • 16.2 We don't guarantee external content accuracy.

17. Game Issues

  • 17.1 Criminal activity will result in account closure.
  • 17.2 Collusion and cheating are strictly prohibited.
  • 17.3 Fraudulent activity will be reported to authorities.

18. Other Rules

  • 18.1 Governing Law: The Autonomous Island of Anjouan.
  • 18.2 English version is official.
  • 18.3 This is the complete agreement.
  • 18.4 No partnership implied.
  • 18.5 Invalid parts don't affect the rest.
  • 18.6 Rights may be transferred by us.
  • 18.7 No waiver of rights.
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